eCommerce Account Manager

Thomas, Large & Singer Inc. is a leading provider of comprehensive value chain solutions to leading consumer packaged goods brands in the Canadian market as well as sales services to private label and branded manufacturers.

We are seeking a highly driven and strategic eCommerce Key Account Manager to join our Amazon Sales Team. In this role, you will be responsible for managing our national Amazon account, driving promotional and commercial strategy, and executing a robust growth plan. Reporting directly to the Director of eCommerce, you will serve as the primary liaison to Amazon Vendor Services and collaborate across internal and external teams to deliver best-in-class performance, revenue growth, and market share expansion. This role requires deep expertise in eCommerce, strong analytical acumen, and cross-functional collaboration across performance marketing, data analytics, finance, content, operations, and supply chain. This role will be based out of our Markham office.

Responsibilities include:

• Develop and execute strategic account plans for assigned key account, including identifying growth opportunities, setting account objectives, and establishing sales targets.
• Build and maintain strong relationships with key decision-makers and influencers within the retailers’ organizations across all levels of management, understanding their business objectives and challenges. Proactively address customer needs, resolve issues through regular communication and effective problem-solving.
• Collaborate closely with internal teams, including sales, marketing, finance, customer service and supply chain to ensure effective delivery of solutions and seamless customer experience.
• Identify and pursue new business opportunities within existing key accounts, leveraging your understanding of their business and industry trends.
• Negotiate contract renewals, manage trade spend efficiently, ensuring favorable terms and mutually beneficial agreements.
• Maintain accurate and up-to-date account records, including sales activities, pipeline management, within our Exceedra systems.
• Stay updated on industry trends, market dynamics, and competitor activities, providing insights and recommendations to internal teams and clients.
• Plan annual promotional activities, while continuously looking to maximize ROI.